TennisSet.com - Frequently Asked Questions

Frequently Asked Questions

Question:	Can I return or exchange my purchase if I don't like it?
Answer:	Yes, we make it easy. A pre-paid Return Label is included with every order. Only the minimum return postage fee will be deducted from your return. And exchanges are totally free. See Returns & Exchanges for details.
Question:	What are your shipping charges?
Answer:	We offer free standard shipping on order of $75 or more. Most in-stock items will typically arrive within 3-4 days after receipt of your order. Expedited shipping is offered as well. See Shipping & Delivery for details.
Question:	Will I be charged sales tax?
Answer:	Only orders shipped within the state of Kansas will have sales tax added to the order total.
Question:	What methods of payment do you accept?
Answer:	Visa, MasterCard, American Express, and Discover Network.
Question:	How do I know if ordering online is secure?
Answer:	At TennisSet.com, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only TennisSet.com is able to decode your information.
Question:	Why isn't my browser working with your site?
Answer:	Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 4.0 or later, or Microsoft Internet Explorer 4.0 or later. Version 3.01 of both browsers incorrectly displays 'transfer interrupted' when retrieving information from our databases. For AOL users, either the 4.0 AOL client for PCs or the 4.0 AOL client or later for Macs is recommended. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.
Question:	Does my computer need to accept cookies to shop on TennisSet.com?
Answer:	Yes. Our current technology platform requires that your browser be set to accept cookies to access certain features. Cookies are small bits of information that are sent by a website to be stored in your web browser, so that the cookie can later be read back from your browser the next time you return to that website. The cookie is saved as a text file in the browser's directory and is stored in RAM while the browser is running. Also, the cookie may be stored on the computer's hard drive once you leave the website. The use of cookies is a standard Internet practice and most major websites use them. Specifically, TennisSet.com cookies allow us to recognize you as a returning visitor, as well as store and retrieve items in your Shopping Bag and in your Wish List.
Question:	How do I change my e-mail address?
Answer:	Simply click on My Account to update your profile and email preferences.