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Toll-Free: 1-866-529-8240
Email: info@tennisset.com
Address: 10932 Strang Line Road, Lenexa, KS 66215
Customer Service Hours:
Monday – Thursday 9:00 a.m. – 6:00 p.m. Central Time
Friday – Saturday 9:00 a.m. – 5:00 p.m. Central Time
Sunday – closed
Shipping and Delivery
Order Processing: Orders for in-stock items received by 2:00 p.m. Central Time, are usually shipped the next business day.
Standard Shipping: Free for purchase of $60 or more. A flat $5.95 shipping fee applies to all orders under $60. In-stock items typically arrive within 3-4 business days after receipt of your order. Continental United States shipments only. Excludes heavy items (packages over 4 pounds). Excludes cases of balls, which are shipped at a rate of $5.95 per case.
2nd Day Air Shipping: $7.95 up to 3 pounds.
Next Business Day & Saturday Delivery: Fee depends on weight and destination, please call TennisSet.com customer service for details.
Alaska, Hawaii & Puerto Rico: Please call for details and fees.
International Shipments: We’re sorry, we do not ship internationally.
TennisSet.com toll-free Customer Service: 1-866-529-8240
Returns and Exchanges
Merchandise Exchanges - Free
1. Fill out the exchange portion of your receipt and place in your return package.
2. Call TennisSet.com Customer Service Department (toll-free 1-866-529-8240) for pre-paid RETURN LABEL.
3. You’re welcome to use the original shipping package, just be sure to mark out the old shipping address information and drop off to your local authorized UPS shipping location. Please leave package with authorized personnel. Please do not drop off package to any unattended location.
4. We'll send in-stock items right away, charge your credit card and credit the return once we've received it in our facility. Unfortunately, we cannot refund your original shipping charges. Insurance is taken care of when using the provided label.
5. If you choose to use your own shipping label, please be sure to use the return shipping address on our label: TennisSet.com/Attn: Returns 10932 Strang Line Road, Lenexa, KS 66215
Merchandise Returns - $6.00
Same steps as listed above, we will simply deduct a flat fee of $6.00 from your order refund for return postage. If you do not use the pre-paid label, the $6.00 fee will not be deducted from your return.
Return Qualifications
Time Period: Qualifying items must be returned within 30 days of receipt date.
Accessories: Must be unused, in original unopened package.
Apparel: Must not have been worn, in brand new condition, with original tags in place.
Racquets: Must not have been played with, and the plastic handle must not be removed.
Shoes: Must not have been worn outside, and returned in the original manufacturer’s shoe box. Manufacturer’s shoe box must not be marked or labeled. Place manufacturer’s shoe box inside the original or other outer shipping carton.
String: Must be unused, in original unopened package.